JOB DESCRIPTION

Post Graduate Program in Relationship Management

Premium Banking  |  Field Sales  |  Client Advisory  |  Cross-Sell

At a Glance

Role Title	Relationship Manager
Program Type	Post Graduate Program (PGP) in Relationship Management
Compensation (CTC)	₹5.5 LPA + Performance-Linked Pay (PLP)
Training Stipend	₹15,000 per month (On-the-Job Training)
Training Duration	6 Months
Role Type	Full-Time | Client-Facing | Field Sales
Collaboration	In partnership with IIM Lucknow

Role Overview

The Relationship Manager is a high-impact, client-facing banking role that blends trust, strategy, and financial advisory expertise. In this role, you will manage and grow a portfolio of premium and High Net Worth Individual (HNI) clients — engaging with them in the field, at branches, or at their premises — while identifying cross-sell opportunities across a wide range of banking products. This role demands confidence, credibility, and a strong drive to deliver results.

Key Responsibilities

Client Relationship Management

• Manage a portfolio of premium and HNI banking clients
• Conduct field visits and meetings for new client acquisition
• Deepen existing client relationships through branch and on-site meetings
• Represent the bank with professionalism at all client touchpoints

Sales & Business Development

• Cross-sell banking products including investments, insurance, loans, credit cards, and Fixed Deposits (FDs)
• Conduct financial needs assessments and offer tailored solutions to clients
• Achieve monthly and quarterly business targets consistently

Operations & Compliance

• Maintain accurate client records using CRM tools and digital banking platforms
• Ensure full regulatory and compliance standards are met at all times
• Coordinate with internal teams to ensure seamless and timely service delivery

Skills & Competencies

Core Skills

• Client Relationship Management
• Field Sales & Customer Acquisition
• Banking Product Cross-Selling
• Financial Needs Analysis
• CRM Tools & Digital Banking Platforms

Behavioural Competencies

• Strong Communication & Persuasion Skills
• Emotional Intelligence & Empathy
• Goal Orientation & Result-Driven Mindset
• Problem-Solving Ability
• Professional Grooming & Business Etiquette

Products You Will Cross-Sell

Product	Description
Savings & Current Accounts	Core banking products for new and existing customers
Fixed Deposits & Recurring Deposits (RDs)	Investment products offering guaranteed returns
Home, Personal & Auto Loans	Lending solutions tailored to individual client needs
Credit & Debit Cards	Premium card offerings with rewards and lifestyle features
Mutual Funds & Insurance	Wealth management and financial protection products
NRI & Forex Services	Specialised products and services for international clients

Eligibility Criteria

• Graduate in any discipline with a minimum aggregate of 50%
• Age: Up to 28 years at the time of application
• Strong communication and interpersonal skills
• Willingness to work in field-based and client-facing roles

Career Growth Path

This program offers a clearly defined career progression within the banking sector:

Role	Level	Timeline
Relationship Manager	Entry Level	Year 0–1
Senior Relationship Manager	Mid Level	Year 2–3
Branch Manager	Senior Level	Year 4–6
Leadership Roles	Executive	Year 6+

Placement Partners

Successful candidates will be placed with leading banks in India, including:

Axis Bank	HDFC Bank
Kotak Mahindra Bank	Yes Bank
IndusInd Bank	Bandhan Bank
AU Small Finance Bank